GENERAL TERMS AND CONDITIONS

Scope

The following general terms and conditions apply to all orders from consumers and entrepreneurs made via the online shop.

A consumer is any legal entity that concludes a legal transaction for a purpose that cannot be predominantly ascribed to a commercial or independent business activity. An entrepreneur is a natural person or a legal entity or a private company that concludes a legal transaction in the course of carrying out a trade or an independent professional activity.

These general terms and conditions shall also apply for future business relationships for entrepreneurs without us having to refer to them again. If the Contractor uses opposing or supplementary general terms and conditions, the validity of those is hereby refuted; they will only become part of the contract if we have expressly consented to it.

Contractual partner & contract conclusion

The sales contract is concluded with Andrea Lehner Cosmetics GmbH.
By placing the products in the online shop, we submit a binding offer to conclude the contract. You can initially place our products without obligation into the shopping basket and correct your entries at any time before submitting your binding order by using the corrective aids provided for this purpose in the order process. The contract is concluded when you accept the goods contained in the shopping basket by clicking the order button. You shall receive an email confirmation immediately after sending the order.

A binding contract can also be concluded as follows:
If you have chosen to pay by credit card, the contract shall be concluded at the time the credit card is charged. If you have chosen to pay by PayPal, the contract shall be concluded at the time of your confirmation of payment instructions to PayPal.
If you have chosen to pay by SOFORT bank transfer, the contract shall be concluded at the time of confirmation of payment instructions to SOFORT GmbH.

The languages available for the contract are German and English.
The contract is not stored by us.

Delivery conditions

Shipping costs are added to the indicated product prices. You will find out more about the amount of shipping costs in the offers.

We only delivery by post. Collection by the customer is unfortunately not possible.

We do not deliver to Packstations.

Payment

The following payment types are available in our shop:

Credit card
Your credit card will be charged when the order is concluded.

PayPal
You pay the invoice via the online service provider PayPal. You generally have to be registered with them or register, authenticate with your access data and confirm payment instructions to us. You will receive further information in the order process.

SOFORT transfers
We also offer SOFORT transfer. We receive the credit transfer immediately. The entire order process is accelerated because of this. For this process you just need an account number, sort code, PIN and TAN. Using the secure payment form from SOFORT GmbH, which is not accessible by the merchant, SOFORT makes a transfer automatically and in real time from your online bank account. The purchase amount is immediately and directly transferred to the merchant’s bank account. A pre-filled form opens at the end of the order process when selecting the SOFORT transfer payment method. It already contains our bank details. Furthermore, the transfer amount and reason for payment are already shown in the form. You now have to select the country in which you have your online banking account and enter the sort code. You then enter the same data as for the login for online banking (account number and PIN). Confirm your order by entering the TAN. The transaction is confirmed immediately afterwards. Internet users can generally only use SOFORT transfer as a payment type if he/she has an activated online banking account with PIN/TAN. Please note that SOFORT transfer is not yet available at some banks. You will find more information about whether your bank supports this service here: https://www.sofort.com/ger-DE/general/fuer-kaeufer/fragen-und-antworten/

Right of revocation

Consumers are entitled to the right of revocation as described in the revocation information. Entrepreneurs are not granted a voluntary right of revocation.

Reservation of title

The goods shall remain our property until full payment is made.

In addition, the following applies to entrepreneurs: The goods shall remain our property until full payment of all receivables from one ongoing business relationship. You may resell the reserved goods in the normal course of business; all accounts receivable arising from this resale will be transferred to us in advance – irrespective of a connection or mixing of the reserved goods with a new item – to the invoice amount and we shall accept this assignment. You remain authorised to collect the accounts receivable, however we may also collect accounts receivable ourselves, if you fail to meet your payment obligations.

Transport damage

If goods with obvious transport damage are delivered, please report such errors to the delivery company as soon as possible and contact us immediately. The omission of a complaint or contact has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, they help us to assert our own claims against the freight carrier or transport insurance.

Warranty & guarantees

Statutory warranty rights apply. Information about any applicable additional guarantees and their exact conditions can be found with the product and on special information pages in the shop.

Online dispute resolution

Online dispute resolution in accordance with Article 14 Para. 1 ODR European Community Regulation: The European Commission has provided a platform for online dispute resolution (ODR), which you will find at http://ec.europa.eu/consumers/odr/ .

Final provisions

If you are a merchant within the meaning of the German Commercial Code, a legal person governed by public law or a public special fund, our exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our registered office.

Alternative dispute resolution in accordance with Article 14 Para. 1 ODR European Community Regulation and Section 36 Consumer Dispute Resolution Act (VSBG):
The European Commission has provided a platform for online dispute resolution (ODR), which you will find at http://ec.europa.eu/consumers/odr/ . We are not obligated and are unwilling to participate in dispute resolution proceedings before a consumer conciliation board.